Call tracking for contractors: know which ads and pages make the phone ring
If most of your customers call, and you cannot say which marketing made those calls, you are guessing with your budget. Call tracking ends the guessing.
Three kinds of call tracking
- Calls from ads: Google Ads can show a forwarding number in call assets and count calls over a set length as conversions.
- Calls from your website: a tracking service swaps the number on your site depending on how the visitor arrived (dynamic number insertion), so you see calls by source and even by keyword.
- Calls from your Google Business Profile: keep your main local number as the primary number. If you use a tracking number, put it as primary and your main number as an additional number, so your details stay consistent.
What to track
- Answered vs missed calls (missed calls are lost money).
- Calls over 60 seconds (a rough proxy for real enquiries).
- Which calls became booked jobs, if you can mark them.
Common mistakes
- Counting every call, including 5-second hang-ups, as a lead.
- Using different numbers on directories, which muddies your local SEO.
- Never listening to calls. A few recordings show whether the problem is the marketing or the phone answering.
Not sure where your calls come from?
Every account we manage gets call tracking first, before any money is spent. A free audit will tell you what you can and can’t measure today. See Google Ads management.
Sources
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